How long does my order take to ship?

Paper & Peony Stationery is a small one person business. We aim to loving curate and ship your bundle within 3 business days (not including bank holidays).

During busy seasons or due to unforeseen circumstances these times may vary. If your bundle is time sensitive please let us know in the ‘Order notes’ section during checkout.

Do you offer international shipping? 

We currently are only able to offer delivery within the UK

What is your return policy? 

I don’t like my order

The nature and purpose of every Paper & Peony Stationery order is the surprise element. By placing an order with us you acknowledge and agree to this. If there are any items you do not wish to receive this must be stated in the ‘Order notes’ section at checkout.

If you prefer to know exactly what items are in your bundle, please look out for our specific item bundles, where what you see in the photo is what you will receive, this will be stated in the bundle listing.

We do not accept returns simply because you don’t like the surprise selection of items.

If you’d like to return your order

If you are not completely happy with your purchase, you can return it within 14 days of delivery. Please contact Paper & Peony Stationery to let us know you’d like to make a return and we will guide you through the process.

Condition of returned items

To qualify for a full refund, items must be returned unused, undamaged and in a fully resalable condition. Please repackage your items securely and return them within a further 14 days. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Once your return arrives with us, we will carefully check each item and process your refund as soon as possible. If an item is returned in a condition that reduces its value — for example, if it is used, damaged, or not in a resalable condition — Paper & Peony reserves the right to deduct an appropriate amount from your refund, in line with UK consumer regulations.

Exchanges

If you would prefer an exchange rather than a refund, please let us know when you contact us. Exchanges are subject to stock availability.

Faulty or damaged items

If your order arrives damaged or if an item is faulty, please contact Paper & Peony Stationery within 48 hours of delivery. We may ask for photos so we can assess the issue and resolve it promptly. We will always work with you to find a fair and suitable solution.

Cancellations

If you need to cancel your order, please contact us within 2 hours of placing it. After this time, your order may already be in progress and cancellation may not be possible.

Amending your order

If you wish to change your order — for example, switching to a different bundle size — please contact us within the 2‑hour window. If the amendment isn’t possible, we can cancel your original order so you can place a new one.

Your statutory rights

Nothing in this Returns Policy affects your statutory rights under UK consumer law.