Yes! Just add the recipients name and address at checkout.

Important: Please leave your gift message in the ‘Order notes’ section during checkout so we can include a card to let them know who sent their Paper & Peony bundle.

We don’t include packing slips as order confirmation is sent directly to your email address. So you can send them directly on as a surprise (if you don’t keep it for yourself!).

Paper & Peony Stationery is a small one person business. We aim to to lovingly create, pack and ship your bundle within 3 business days (not including weekends and bank holidays).

During busy seasons or due to unforeseen circumstances these times may vary. If your bundle is time sensitive please let us know in the ‘Order notes’ section during checkout.

All orders are sent by Royal Mail Tracked 48 (2 day delivery). This provides tracking and delivery information. Once passed to Royal Mail, Paper & Peony are unable to intervene, stop, divert or speed up delivery.

Returns Policy

We are confident you’ll love your Paper & Peony bundle. If for some reason If you are not completely happy with your purchase, please contact us on hello@paperandpeony.co.uk and we’ll do our best to put it right.
If you’d like to return your order please us within 14 days of delivery, to let us know you’d like to make a return and we will guide you through the process.

Condition of returned items

To qualify for a full refund, items must be returned unused, undamaged and in a fully resalable condition. Please repackage your items securely and return them within a further 14 days. Return postage costs are the responsibility of the customer unless the bundle is faulty or incorrect.

Once we receive your return, we’ll carefully check each item and process your refund as soon as possible. If an item is returned in a condition that reduces its value — For example, if it is used, damaged, or not in a resalable condition — Paper & Peony reserves the right to deduct an appropriate amount from your refund, in line with UK consumer regulations.

Exchanges

If you would prefer an exchange rather than a refund, please let us know when you contact us. Exchanges are subject to stock availability.

Faulty or damaged items

If your order arrives damaged or if an item is faulty, please contact Paper & Peony Stationery within 48 hours of delivery. We may ask for photos so we can assess the issue and resolve it promptly. We will always work with you to find a fair and suitable solution.

Cancellations

If you need to cancel your order, please contact us within 2 hours of placing it on hello@paperandpeony.co.uk
After this time, your order may already be in progress and cancellation may not be possible.

Amending your order

If you wish to change your order — for example, switching to a different bundle size — please contact us within the 2‑hour window. If the amendment isn’t possible, we can cancel your original order so you can place a new one.

Your statutory rights

Nothing in this Returns Policy affects your statutory rights under UK consumer law.

You can reach us anytime via our contact page or email us directly on hello@paperandpeony.co.uk
We aim to respond quickly—usually within one business day.

Paper & Peony Stationery creates social media content featuring the packing of selected curated bundles. This may include videos or photographs shared on platforms such as Instagram, TikTok or other channels.

When filming content:

• Only first names are used (e.g., “Let’s pack a bundle for Claire”).

• No personal details beyond a first name will ever be shared.

• Content will only be posted after the order has been dispatched.

• Filming may not occur for every order.

• In the future, customers may have the option to request filmed packing as an add‑on service.

Terms and Conditions

These Terms and Conditions apply to all purchases made through the Paper & Peony website. By placing an order, you agree to the terms outlined below.

About Paper & Peony Stationery

Paper & Peony is a UK‑based small business offering curated stationery bundles and themed collections. Each item is carefully selected from trusted suppliers and independent brands to create a thoughtful, cohesive experience.

Products

Paper & Peony offers curated stationery bundles containing a selection of stationery and desk accessories. Images shown are provided to represent an example of contents, however due to the ‘surprise’ selection process and supplier availability no two bundles are exactly the same.  The overall theme, value and intention of each bundle will remain true to its description. The value of each bundle lies in the way its items are carefully curated and presented as a complete collection. Items are not handmade by Paper & Peony unless clearly stated.

Orders and Payment

All prices are listed in GBP. Payment is made in full at the time of ordering. After placing an order, you will receive a confirmation email. This acknowledges your order but does not constitute acceptance until your items have been dispatched. Paper & Peony reserves the right to cancel or refuse an order in the event of a pricing error, stock issue or suspected fraudulent activity.

Shipping and delivery

Paper & Peony Stationery is a small, one-person business. We aim to ship your order within 3 business days (excluding weekends and bank holidays).
During busy periods or due to unforeseen circumstances, dispatch times may vary. If your bundle is time sensitive, please let us know in the ‘Order notes’ section during checkout and we will do our best to prioritise it.

All orders are sent using a tracked 48-hour delivery service within the UK. Once your order has been dispatched you will receive tracking information by email. Delivery times are an estimate and cannot be guaranteed; once a parcel has been shipped Paper & Peony Stationery has no control over delivery speed and is not responsible for delays.

We ship to the address provided at checkout. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipping.

If your box arrives damaged?

We take great care in packaging each bundle to ensure they arrive safely. If any damage occurs during transit, please contact us within 48 hours of delivery. Please include photos of the damaged box and items so we can assist you promptly.

Returns, exchanges, cancellations and amendments

Returns and exchanges

We hope you’ll be delighted with your order, but if you wish to return it, please contact Paper & Peony Stationery within 14 days of delivery.

Items returned must be unused, undamaged and in a fully resalable condition. Please repackage your item securely and return them within a further 14 days. Include your name and address so we can match the return to your original order. Return postage costs are the responsibility of the customer.

Once we receive your return, we will carefully check each item and process your refund or exchange as requested. We reserve the right to deduct from your refund the value of any item that is used, damaged or not in a resalable condition, in line with UK consumer regulations.

Cancellations and amendments

If you make a mistake with your order or wish to cancel, please contact us on hello@paperandpeony.co.uk within 2 hours of ordering. Amendments requested after this time may not be possible.
If you wish to amend your order to a different bundle size, please contact us so we can cancel your original order and allow you to place a new one.

Care and Use

Products are intended for general stationery and desk use. Bundles are designed for adults unless otherwise specified. Some items may include small pieces and should be kept out of reach of young children.
Some items may be delicate and should be handled carefully. Paper & Peony is not responsible for items that break or are unusable due to rough or mis-handling, or for any damage caused by misuse of items.

Intellectual Property

All website content, including text, images, branding and design, is the property of Paper & Peony and may not be copied, reproduced or used without permission.

Liability

Paper & Peony is not liable for any indirect or consequential loss arising from the use of this website or products purchased, except where required by law. Our liability is limited to the value of the items purchased.

Changes to These Terms

Paper & Peony reserves the right to update these Terms and Conditions at any time. Any changes will apply to orders placed after the updated terms are published on the website.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales

Nothing in these Terms and Conditions affects your statutory rights under UK consumer law.

Is my personal information safe?
Yes. This website is hosted by Squarespace, who provide secure checkout and do not sell or share customer data. Your information is only used to process your order and keep you updated. Payments are handled securely by trusted providers like Stripe or PayPal.

The nature and purpose of every Paper & Peony Stationery order is the surprise element. By placing an order with us you acknowledge and agree to this. If there are any items you do not wish to receive this must be stated in the ‘Order notes’ section at checkout.

If you prefer to know exactly what items are in your bundle, please look out for our specific item bundles, where what you see in the photo is what you will receive, this will be specifically stated in the bundle listing.

We do not accept returns simply because you don’t like the surprise selection of items.